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   Current UPHS employees must apply HERE

New Patient Coordinator

Job ID: 133819
Philadelphia, PA, United States
Jun 23, 2022

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

This position is responsible to provide optimal new patient coordination in an integrated, multi-disciplinary environment. Care will be coordinated across multiples specialties and ancillary departments within UPHS. Employee will ensure that all new patients are well prepared for their first visit by making certain patients are being seen by the appropriate physician and specialty and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation.


The position requires that the individual convey a positive image of UPHS through excellent communication and customer service skills in support of patients/families and to ensure an ideal patient experience.

Required Education and Experience

H.S. Diploma or GED

A minimum of five years of experience in a medical office setting or Customer Service experience required.

Knowledge of medical terminology and

office procedures required.

Specific knowledge of precertification requirements, CMS medical necessity required.

College level coursework in business, accounting, or health care administration preferred.

Bachelor's Degree And 2+ years Two years of experience in a medical office setting or Customer Service experience preferred.

Third party billing knowledge preferred.

Experience with spreadsheet and word processing software preferred.

Required Skills and Abilities

X Excellent organizational skills.

X Ability to read, understand, and follow oral, and written instruction.

X Ability to prioritize tasks and work independently within established procedures.

X Ability to communicate clearly and concisely. Provide appropriate responses to standard questions and refer non-standard questions to appropriate party.

X Must be able to work with frequent interruptions, as well as enjoy interacting with patients and coworkers in a

busy patient-focused environment.

X Expected to utilize good judgment in anticipating patient and physician needs.

X Ability to establish and maintain effective working relationships with physicians, staff and various departments

throughout the hospital. Ability to work together with coworkers and assist when necessary.

Penn Medicine is hiring job seekers interested in a career in medicine for New Patient Coordinators (NPC).

These positions are ideal for those looking to obtain hands on experience in healthcare prior to or during nursing, medical, or graduate school.
New Patient Coordinators schedule patients with the appropriate oncologist, obtain past medical history leading to an oncology diagnosis, and set the expectations for navigating the first visit to our center. This may include multiple consultations with subspecialists in surgical, medical, and radiation oncology.
New Patient Coordinators advocate for oncology patients in assigned disease teams by curating, collecting, and organizing all associated clinical data for scheduled patient consultations. NPCs obtain and process all associated pathology tissue and imaging related to the cancer diagnosis. By working with this data, NPCs develop valuable skills for their future and gain insight into the administrative operations behind effective patient care.
Join the number one cancer center in the region as a member of the patient care team and acquire valuable clinical perspectives in industry leading procedures in cancer treatment.
Receiving a cancer diagnosis is scary; having a coordinator of care is essential.
Take the first step to becoming an essential part of the Penn Medicine’s Abramson Cancer Center by applying today.
“Are You Living Your Life’s Work?”

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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